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Terms and Conditions for buying goods and services on our website 

Version: 3.0. Issue date: 10/9/19

These terms and conditions apply to all transactions made on any website owned and/or operated by a GRC International Group plc company. These terms and conditions also apply to all transactions completed offline that involve products or services described online on any GRC International Group plc company website.

The separate Privacy Notice and Cookie Policy on our websites set out how we deal with these matters.

Key definitions:

‘You’: the individual or entity visiting this website and/or purchasing products or services from us, whether on this website or offline.

‘Us’: the GRC International Group plc company that operates this website, any GRC International Group plc group company whose products or services you purchase, as well as GRC International Group plc itself.

‘Contract’: a formal contractual relationship in respect of any transaction only exists between you and us from the point at which we accept your order. This acceptance may be automated, where fulfilment is automated, or it may be manual and occur only when manual fulfilment is initiated.

Our Terms and Conditions

These terms and conditions together with our Privacy Notice and our Acceptable Use Policy (together, the ‘Terms’) provide you with information about us and apply to any contract between you and us. Please read these Terms carefully and make sure you understand them before ordering anything from our website. We will also notify you, at the point of purchase, if there are any additional terms and conditions that may apply to any specific contract made between us.

Prices

Cancellations

Your contract End of cancellation period
Your contract is for a single product (which is not delivered in instalments on separate days).
The end date is 14 days after the day on which you receive the product. For example, if we provide you with an order confirmation on 1 January and you receive the product on 10 January, you may cancel at any time between 1 January and the end of the day on 24 January.
Your contract is for either of the following:
  • One product delivered in instalments on separate days.
  • Multiple products delivered on separate days.
 
The end date is 14 days after the day on which you receive the last instalment of the product or the last of the separate products ordered. For example, if we provide you with an order confirmation on 1 January and you receive the first instalment of your product or the first of your separate products on 10 January and the last instalment or last separate product on 15 January, you may cancel in respect of all instalments and any or all of the separate products at any time between 1 January and the end of the day on 29 January.
Your contract is for the regular delivery of a product over a set period.
The end date is 14 days after the day on which you receive the first delivery of the products. For example, if we provide you with an order confirmation on 1 January in respect of products to be delivered at regular intervals over a year and you receive the first delivery of your product on 10 January, you may cancel at any time between 1 January and the end of the day on 24 January. 24 January is the last day of the cancellation period in respect of all products to arrive during the year.

To cancel a contract, you need to let us know that you have decided to cancel. The easiest way to do this is to email servicecentre@itgovernance.co.uk, identifying the website from which you purchased and quoting the electronic purchase sale number, the date of the transaction and the items purchased. This email must contain a categorical statement that goods that have been delivered have not been copied, duplicated or used in any way. If there are physical goods to return, please also obtain a Returns Number at the time of notifying us of your decision to cancel, and we will at that time also notify you of our returns address.

If you cancel your contract, we will:

If a product has been delivered to you before you decide to cancel the contract:

The legal rights of consumers are not affected by the rights of return and refund outlined above or anything else in these terms; advice about the legal rights of consumers is available from your local Citizens Advice or Trading Standards office.

Recurring Payment Authority

Online credit purchasing agreements

Cyber Essentials and Cyber Essentials Plus

The following terms apply to all purchases of Cyber Essentials and Cyber Essentials Plus (both of which are annual subscription products) (the “Cyber Services”):

Penetration testing, including for Cyber Essentials certification

Training courses

International standards

Staff awareness e-learning

Data protection

Processing as a Data Controller:

Processing as a Data Processor:

Taking account of the nature of the processing, and the risks to the rights and freedoms of natural persons, we apply appropriate measures of security to protect the confidentiality, integrity and availability of all personal data that we process.

Intellectual property

Limitation of liability

General

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